Avatars, virtual assistants and AI

As per Westpac Wire, Westpac has introduced 'Wendy', "a computer generated 'digital human' ... as part of its growing exploration into the use of artificial intelligence, virtual avatars and digital transformation".


Initially Wendy is being used as a "digital job coach", but in the future may be applied to "other financial education roles, such as helping people with savings ... " Three AI technology providers are being used to power Wendy, including IBM Watson, Google Cloud Services and NZ start-up platform Soul Machines.


For further information: Westpac Wire 15 March 2020 https://www.westpac.com.au/news/money-matters/2020/03/meet-wendy-westpacs-latest-ai-recruit/


In addition, Westpac previously introduced a chat-bot, or virtual assistant, 'Red', who assists with basic banking tasks and basic customer enquiries, and is also powered by IBM Watson.


For further information: Westpac Wire 24 October 2019 https://www.westpac.com.au/news/in-depth/2019/10/whats-next-in-ai-red/


N.B. This is not an image of Red or Wendy:

Photo by Michael Dam on Unsplash


#Westpac #Banking #innovation #avatar #chatbot #AI

Subscribe

Stay current with our latest insights

© 2020  Mountain Guide Consulting